Terms of Service

Membership, Billing and Cancellation

Membership and billing

1. What a membership includes.A membership gives you access to the platform. Your plan’s price, what it includes, and the price of any additional businesses are shown when you sign up or at checkout. Prices do not include taxes, which are added where required.
2. Payment. You authorize us and our payment processor (Stripe) to charge your payment method on each billing date until your membership ends. If a payment fails, we will notify you and retry. If payment is still not received, we may pause your account and take your public pages offline until the balance is paid.
3. Third-party costs. Text messaging uses your own messaging provider account and phone number (for example, Twilio). Those charges are billed to you by that provider and are not part of your membership price. Domain names you buy are also billed by your registrar.
4. Price changes.We will give you at least 30 days’ notice by email before any change to your regular price. A change never applies during a commitment term you have already started.

Cancellation

5. Thirty days’ notice.To cancel, give us at least thirty (30) days’ written notice by email to the address in the Contact section below. Your membership ends at the end of the billing period in which the 30-day notice period ends. If your plan has a commitment term, cancellation works as described in your plan’s terms at sign-up.
6. What happens after you cancel. You keep full access until your membership ends. For 30 days after that, you can ask us for an export of your customer list and records. After that period we may delete your data, except where we must keep it by law.
7. Our right to suspend or end a membership. We may suspend or end a membership for non-payment or for use that breaks these Terms. If we end your membership for reasons that are not your fault, we will refund any prepaid amount for the unused period.